Ordering Process
Our online ordering process is set up to be as seamless and easy as possible. Check out our What to Expect page for an overview of the ordering process.
Product Search
Search through more than 900,000 customizable products using our search bar, Shop By Categories, and Shop By Event options. We also list trending products, a product of the day, and our top selling categories right on our homepage to help find the best product for any occasion.
Artwork
How do I submit my artwork?
Submit your artwork during the check out process or email the file to sales@studioeleven.net.
What format does my art need to be?
Click here to our Art File Formats document for preferred formats.
What if I don’t have artwork?
Don’t worry! We can create artwork for you. Email sales@studioeleven.net to receive an official artwork quote.
Will I see an art proof?
We will send you an art proof for your review and approval. Once you approve the proof, your order will be sent to production.
Shipping & Delivery
Can I change or cancel my order?
You can change or cancel your order as long as the order has not been sent to production. Cancelation fees may apply.
What is a set-up charge?
A variety of products include a set-up charge. These charges cover the cost of creating screens, dye, or other necessary items to imprint your specific logo.
If I reorder an item, will I pay set-up charges again?
Set-up charges on reorders vary by product. Contact us to get an official quote.
Can I split my order and ship to multiple locations?
This is dependent on the product selected. Additional costs may apply. Contact us for availability and an official quote.
Payment
What type of payments do you accept?
We offer a variety of payment options for your convenience.
- American Express
- Discover
- Mastercard
- Visa
- Check
How do I pay for my order?
Once
your
order
has
been
submitted,
a
product
specialist
will
review
the
order,
add
any
additional
charges
and
send
an
email
with
the
official
invoice.
Within
the
email,
you
will
find
a
link
that
will
direct
you
to
pay
for
your
order
online
using
a
credit
card.
Other
payment
options
are
available
upon
request.
Contact
us
for
more
information.
Claims, Adjustments & Returns
Should you have any problems with your order, please contact your Studio Eleven Rep at (877) 634-3499 within 7 days of receipt of your merchandise. We urge you to inspect your merchandise upon arrival in order to facilitate the resolution of any claims. Do not return the merchandise to us without receiving a Return Authorization as it will be refused. If you receive a Return Authorization we will advise the correct shipping address for your return. Your Studio Eleven Rep. will assist you in resolving your claim if your order has not been produced as requested or is defective in manufacture. Claims for merchandise damaged in transit must be resolved with the carrier.